Delivery and Refund Policy

1. Digital products, not physical goods

Everything ClearWeek Studio sells is a digital product delivered by download. No physical item is ever shipped, so there are no shipping costs, delivery addresses or delivery times to wait for.

What you receive:

• Weekly Focus Planner ($12.99 USD): 2 files: ClearWeek-Weekly-Focus-Planner-A4.pdf and ClearWeek-Weekly-Focus-Planner-US-Letter.pdf.
• Project Workflow Bundle ($19.99 USD): 7 files: ClearWeek-Weekly-Focus-Planner-A4.pdf, ClearWeek-Weekly-Focus-Planner-US-Letter.pdf, ClearWeek-Project-Printables-A4.pdf, ClearWeek-Project-Printables-US-Letter.pdf, ClearWeek-Project-Tracker.xlsx, ClearWeek-Content-Calendar.xlsx and ClearWeek-Bundle-Setup-Guide.pdf.

Each product page lists the files and their contents in full.

2. How and when we deliver

1. You pay on Stripe's secure checkout page.
2. As soon as Stripe confirms the payment, normally within a few seconds, you're returned to a download page on our website showing your order number and files.
3. We email you an order confirmation with a download link. It also records your consent to immediate delivery.
4. Stripe emails your payment receipt.

You can download each file on its own or everything in one ZIP file. If you haven't received access within 24 hours of paying, contact us and we'll sort it out.

Cost and locations. Delivery is free. We deliver anywhere we can lawfully sell, which excludes countries and regions subject to comprehensive U.S. sanctions (see section 3 of the Terms).

3. Download links and keeping your files

• Your download link works for 14 days from purchase. You can download as many times as you need in that period.
• If the link expires, email us with your order number or checkout email address and we'll send a new link free of charge, for at least 24 months after your purchase.
• Please save your files somewhere safe, such as your computer and a cloud backup.
• Your link is personal. If it appears to be shared publicly or used far more than normal, we may disable it and send you a new one.
• If an order is refunded in full, its download link stops working.

4. If a download fails or a file doesn't work

Most problems are fixed by downloading again, trying another browser or network, or opening the file in a different app. Our download help page has step-by-step fixes.

If that doesn't work, or a file is damaged, incomplete or different from its description, email support@evadeclaw.com or call +1 (417) 354-2273. Please include your order number, the file name and what you see. We'll reply within 2 business days and will:

• resend the files or deliver them another way if delivery failed;
• send a corrected or replacement file if a file is faulty; or
• refund you in full if we can't fix the problem within a reasonable time, or straight away if the problem is serious.

5. When you can get a refund

6. Change of mind after downloading

Digital files can't be returned once they've been downloaded, so we don't normally refund a simple change of mind after download. That's why we offer a full refund for any reason before you download, and why each product page lists every file and page and shows previews of the real pages before you buy.

This never limits your rights for faulty or misdescribed files, or any other right you have under the law where you live.

7. Your right of withdrawal (EU, EEA and UK consumers)

If you're a consumer in the European Union, the European Economic Area or the United Kingdom, you normally have the right to withdraw from an online purchase within 14 days of the day the contract is made, without giving a reason.

When the right ends for digital files

For digital content that isn't supplied on a physical medium, the right of withdrawal ends once supply begins, if all of these apply:

1. you expressly consented to supply starting straight away, within the withdrawal period;
2. you acknowledged that you would lose your right of withdrawal once supply began; and
3. we confirmed your consent and acknowledgment in your order confirmation email.

Before you pay, our order page asks for this consent with its own checkbox, separate from accepting our Terms, and it is never ticked in advance. Supply begins when your files are made available on the download page. If supply hasn't begun, or any of the conditions above isn't met, you keep your right to withdraw for 14 days.

How to withdraw

Send us a clear statement that you want to withdraw, by email to support@evadeclaw.com or by post to 1124 Mokapu Blvd, Kailua, HI 96734, United States, before the 14 days end. You can use the model form below, but you don't have to.

What happens next

We'll refund all payments we received from you for that order within 14 days of receiving your withdrawal, using the same payment method you used, unless you expressly agree otherwise. You won't pay any fee for the refund.

Model withdrawal form

This section is in addition to our own 14-day refund for orders you haven't downloaded, which applies wherever you live.

8. Your legal rights for faulty or misdescribed files

Whatever this policy says, you keep the rights the law gives you. Depending on where you live, these include:

• European Union and EEA: if digital content isn't in conformity with the contract, you're entitled to have it brought into conformity, or to a price reduction or termination of the contract with a refund (Directive (EU) 2019/770).
• United Kingdom: digital content must be of satisfactory quality, fit for purpose and as described. If it isn't, you're entitled to a repair or replacement and, if that's not possible or doesn't fix the problem, a price reduction or refund (Consumer Rights Act 2015).
• Australia and New Zealand: consumer guarantees under the Australian Consumer Law and the Consumer Guarantees Act 1993 that can't be excluded.
• United States: the rights given by the consumer protection laws of your state.

9. How to ask for a refund or a fix

1. Email support@evadeclaw.com (or call +1 (417) 354-2273).
2. Include your order number (it starts with CW- and is in your confirmation email) or the email address you used at checkout.
3. Tell us which product it's about and why you're asking. For a faulty file, say which file and what you see; a screenshot helps but isn't required.

We'll reply within 2 business days. If we need more information, we'll tell you exactly what. If we can't approve a request, we'll explain why and what else we can do.

10. How refunds are paid

• Refunds are made to the original payment method through Stripe. We can't refund to a different card or account.
• We refund the full amount you paid in US dollars, including any tax, unless you're getting a partial refund you asked for. We don't charge any fee for refunds.
• We issue approved refunds within 5 business days. Your bank or card issuer then usually takes 5 to 10 business days to show the refund on your statement.
• If your card is in another currency, exchange rates may have changed since you paid, so the amount in your currency may differ slightly. We refund the full USD amount.
• When an order is refunded in full, its download link stops working and the license for those files ends. We ask you to delete the files, but we won't ask you to prove it.

11. Cancellations

There are no subscriptions, so there's never anything to cancel to stop future charges, and we never charge you again.

If you leave Stripe's checkout page before paying, no order is placed. After you've paid, you can cancel by asking for a refund under this policy, for example within 14 days if you haven't downloaded anything.

12. Returns

Our products are digital files, so there's nothing to send back. You don't need to return anything to get a refund under this policy.

13. Problems with a charge

Our charges appear on card statements as CLEARWEEK STUDIO. If you don't recognize a charge or think something has gone wrong, please contact us before disputing it with your bank. We can usually fix it faster, and contacting us doesn't affect your right to dispute a charge with your card issuer.

14. Contact

We reply to emails within 2 business days (Monday to Friday, Hawaii time (HST)).